Purpose of the Position
The Call Center Dialer Administrator position is responsible for the 24/7 support and maintenance of the CIC/Pure Connect Dialer system and outbound campaign initiatives in a call center environment, with additional responsibilities to assist with general Systems in a VoIP/SIP environment. This hands-on position will be required to provide technical support, configuration & engineering services, and work closely with cross functional business units, specifically Admissions.
Our ideal candidate will have a unique combination of technical competency and business facing skills. He/She will be a hands-on self-starter with strong communication skills and will work with diverse groups and vendors in a growing company. Must be able to maintain work efficiently and respond quickly to a rapidly changing environment. The candidate must analyze outcomes, and adjust strategies and tactics in situations where current approaches are ineffective. The candidate must be able to work with multiple project teams simultaneously and thrive in fast-paced, dynamic environment.
Primary Duties and Responsibilities