Purpose of the Position
The Enrollment Coordinator assists in the overall operations of the Admissions office, such as maintaining student records, basic data entry and basic report generation.
Primary Duties and Responsibilities
- Answer and route incoming calls to the appropriate departments.
- Distributes office supplies to employees.
- Pulls data from several sources to input into report templates then edit data within reports to ensure clear and accurate presentation.
- Inputs data into CampusNexus. This may include but is not limited to the process of Live Chat leads, High Schools, Duplicates, Skip Traces, Referrals, Address Changes, status changes, and Directory information.
- Opens, sorts, and distributes incoming correspondence (mail, faxes, email) and prepares responses to correspondence containing routine inquiries.
- Scans student records to be electronically linked into CampusNexus and audits documents via ImageNow to ensure they are complete and are compliant with all academic and federal regulations.
- Assists with administrative tasks; including but not limited to: making photocopies, delivery lunch, room reservations and other requested items.
- Performs other duties, tasks and projects as assigned.
- Demonstrates knowledge of, and carefully follows all applicable federal and state compliance requirements and regulations including those prescribed by the Department of Education, accrediting agencies, CIE, and internal UMA policies and procedures.
- Effectively communicates compliance requirements to students and other staff as appropriate and quickly escalates any compliance concerns to the Compliance department.
- Strong communication skills; oral, written, computer and interpersonal skills required.
- A positive approach to all subject matters and a willingness-to-learn attitude required.
- Professional attire and proper dress sense etiquette required.
Associated Knowledge, Skills, Abilities and Other Characteristics
- Highly motivated and able to motivate others.
- Excellent organizational and interpersonal skills.
- Ability to effectively interact with employees at all levels of the organization from temps to executives.
- Ability to forge positive relationships with other departments and stakeholders.
- Disciplined, able to pay close attention to detail.
- Flexibility to work evenings and weekends as needed.
- May be required to work overtime on certain occasions.
- Ability to handle confidential student records due to high level of exposure to student personal data.
- Ability to work well and professionally with others and within teams.
- Ability to manage multiple initiatives concurrently.
- Experience with MS office suite including Word, Excel, and Outlook, as well as Adobe Acrobat.