UMA Education

  • Student Accounts Advisor

    Job Locations US-FL-Tampa
    Job ID
    Student Services
  • Job Posting

    Purpose of the Position:

    Provides outreach to students concerning timely institutional loan payments.   Collects on past due institutional loan and ledger card balances.   Responsible for posting non-title IV student payments to student accounts.  


    Primary Duties and Responsibilities

    • Makes outbound contact attempts to students who are behind in their monthly payments.
    • Produces and mail statements on a monthly basis for both in school and out of school students.
    • Assists in month and year end closing accounting process.
    • Ensures that there are no discrepancies in deposits submitted to the corporate office at the end of each business day.
    • Work closely with the Manager/Director on the month-end/year-end close and in resolving variances that arise
    • Assists the Manager/Director in running reports to measure Key Performance Indicators for the department.
    • Assists the Manager/Director in identifying opportunities for improvement in current process and actively participate in the rollout of new processes.
    • Perform other duties as assigned. 
    • Demonstrates knowledge of, and carefully follows all applicable federal and state compliance requirements and regulations including those prescribed by the Department of Education, accrediting agencies, CIE, and internal UMA policies and procedures.
    • Effectively communicates compliance requirements to students and other staff as appropriate and quickly escalates any compliance concerns to the Compliance department.

    Skills & Core Attributes Required:

    • Detail oriented
    • Strong organizational skills with the ability to multi-task and meet deadlines.
    • Personal integrity and a demonstrated commitment to ethics, morals, legal business practices and standards.
    • A basic knowledge of Title IV Finance Aid.
    • Ability to interact with all levels of personnel.
    • Strong written and verbal communications skills demonstrating clarity.
    • Flexibility and the ability to handle varied functions.
    • Self-starter that requires minimal supervision.
    • Ability to interact with all levels of personnel.
    • Must be able to work two (2) nights per week until 8:00 pm. Occasional schedule changes and flexibility required.
    • Flexibility to work evenings and weekends as needed.


    Education/Experience Required:

    • High school diploma or equivalent
    • Comprehensive experience with technology and/or Microsoft Office.


    Education Preferred:

    • Bachelor degree
    • 2+ years of experience in student finance/accounts, a business office or Bursar’s Office activities.
    • Previous collections experience in an educational setting.


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