Purpose of the Position
A Student Affairs Administrator provides administrative support for the Student Affairs team by independently performing a wide range of complex and confidential duties, in support of departmental as well as institutional policies and procedures. The Administrator prepares required documentation, forms, emails, and other collateral to drive the daily operations as directed by the Associate Director of Academic Affairs. This role also supports student involvement in Commencement by serving as a committee representatives and event volunteer. Moreover, the Senior Student Affairs Administrator, on behalf of the Associate Director of Academic Affairs, Associate Deans and Program Leadership, ensures high quality customer service to UMA students by fully executing assigned duties and responsibilities in a timely, complete, and compliant manner in collaboration with Education, Learner Services, Career Services, Alumni Services, Accreditation, Compliance, Legal, Human Resources, Marketing, Admissions, Registrar, Fulfillment, and Student Finance to accomplish stated goals.
Primary Duties and Responsibilities
- Teams with fellow Student Affairs team members to execute responsibilities associated with a variety of Student Affairs operational processes, reporting, meetings, trainings, in-services, correspondence, audits, and other special events and duties as needed.
- Implements the Final Grade Dispute policy after the end of every term by following the established procedure.
- Receives all reported student code of conduct violations including scholastic honesty and follows policies and procedures.
- Receives all reported escalated grading concerns and follows policies and procedures.
- Under direction of the Associate Director of Student Affairs, supports Disabilities Services with timely, complete and compliant processing of paperwork to implementation appropriate accommodations for students under the mandates of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and UMA policies.
- Works with students, faculty and staff to assist with duties involving the provision of accommodations to students receiving approved disability accommodations.
- Nurtures a culture and infrastructure that allows student issues and concerns to be heard and resolved quickly.
- Resolves escalated student concerns (UMA Cares Tiers 1 & 2) following school policies and procedures.
- Effectively works with other UMA departments such as Admissions, Student Finance, Learner Services, Fulfillment, Registrar, Marketing, Career Services, Alumni Services and others as necessary to quickly and efficiently resolve escalated matters.
- Serves as student point of contact for higher education articulation agreements.
- Provides support for spring and fall Commencement activities.
- Reviews monthly ABK student applications and processes submission to induct all students meeting all requirements.
- Communicates Student Ambassador Program information to interested and qualified students.
- Assists Senior Student Affairs Administrator in reviewing quantitative student surveys and conducts outreach to students expressing dissatisfaction or ongoing concerns in qualitative sections.
- Manages student, faculty and staff communication sent and received via a student affairs inbox.
- Manages student, faculty and staff communication sent and received via a disability services inbox.
- Responds to all student, faculty and staff outreach (voicemail messages and emails) within 24 hours and documents responses to phone conversations with a follow-up email to phone participants.
- Drafts, edits and prepares correspondence, reports and other Student Affairs materials using word processing, spreadsheets and/or databases.
- Organizes and implements administrative systems and procedures performing necessary support duties as required.
- Maintains and updates Scoop pages as assigned.
- Provides recommendations regarding all aspects of student-facing customer service, technical support, and accreditation and compliance requirements.
- Provides highly responsible and complex administrative support to the Associate Director of Academic Affairs.
- Performs other duties and responsibilities as assigned.
- Demonstrates knowledge of, and carefully follows all applicable federal and state compliance requirements and regulations including those prescribed by the Department of Education, Accrediting agency, CIE, and internal UMA policies and procedures.
- Effectively communicates compliance requirements to students and other staff as appropriate and quickly escalates any compliance concerns to the Compliance department.
- Bachelors’ degree required
- Bachelor’s degree with Business or Education related management field preferred
- One to three (1-3) years of experience in an education setting with an emphasis on customer service supporting traditionally underserved students required
- One to three (1-3) years of UMA student-facing experience preferred
- Three to five (3-5) years of experience in a lead or administrative role in education preferred
- Experience presenting/training policy and procedures related content required
- Experience with MS office suite including Word and Excel required
- Knowledge of Section 504 of the Rehabilitation Act and Americans with Disabilities Act preferred
- Knowledge of laws and ethical practices related to privacy of student records preferred
Associated Knowledge, Skills & Abilities
- Excellent verbal, written and interpersonal communication and organization skills
- Ability to multi-task and prioritize in a fast paced environment while remaining detail-oriented
- Effective customer service and conflict resolution skills with/for students, faculty and staff
- Creative, innovative, and compliant problem solving skills
- Ability to motivate, remain positive, engage team members, and lead by example
- Leverage inter- and intra- departments partners for policy procedure implementation
- Gather data, compile information, and prepare reports
- Ability to identify and adapt to process changes
- Ability to work effectively as a member of a team
- Flexibility to work evenings and weekends as needed
- May require long periods of sitting at a desk working on a computer