Purpose of the Position
To assist the Admissions Department by advising prospective students about their financial aid eligibility, to prepare financial aid awards, and to ensure that all students complete the required documentation so that the school can disburse awards as necessary.
Primary Duties and Responsibilities
- Interviews, processes, awards, and tracks financial aid funds for those interested in starting their education with UMA in accordance with the rules and regulations laid out by the Federal Department of Education.
- Ensures potential students are well informed of how they can finance their education.
- Packages the student with loans, and/or grants they are eligible for. Assist students with finding a credit-worthy co-borrower if necessary.
- Coordinates with admissions advisors to provide an effective and seamless student recruitment, entry, and enrollment process.
- Provides detailed information to students, parents, faculty, and staff concerning the financial aid process, programs available, etc.
- Develops funding formulas and awarding plans that maximize the use of available funds for students while preventing any over-expenditure while maintaining compliance with the Federal Department of Education regulations.
- Prepares, collects and tracks all required financial aid planning documents (ie. FAFSA, MPN's, Entrance Counseling, etc.).
- The ability to use the NSLDS system to review student default status, overpayments and total aggregate loan limit.
- Answers inquiries regarding financial aid and student account issues.
- Demonstrates knowledge of, and carefully follows all applicable federal and state compliance requirements and regulations including those prescribed by the Department of Education, accrediting agencies, CIE, and internal UMA policies and procedures.
- Effectively communicates compliance requirements to students and other staff as appropriate and quickly escalates any compliance concerns to the Compliance department.
- Minimum of a high school diploma or equivalent. (required)
- 1-2 years of customer service experience (preferred)
- 1-2 years of accounting or finance experience. (preferred)
- Must not have a federal student loan appearing on the NSLDS database with an unresolved default status reported. (required)
- Must be eligible to access the National Student Loan Data Base (NSLDS). (required)
- Bachelor degree or equivalent experience (preferred).
- Past experience with CampusVue. (preferred)
Associated Knowledge, Skills, Abilities and Other Characteristics
- Excellent customer service skills along with written and verbal communication skills.
- Ability to work in a proactive student finance environment.
- Must be computer and internet literate with knowledge, or ability to learn CampusVue.
- Flexibility to work evenings and weekends as needed.