Purpose of the Position:

Responsible for, but not limited to, providing assistance to students in their development and on going achievement of education goals, providing students with academic planning services based on program requirements and support services, and promoting student success and retention through effective communication, service, and support.

The Learner Services Advisor reports to the Manager, Learner Services.

Primary Duties and Responsibilities

• Contacts students on a regular basis to build and maintain rapport and serves as the student’s advisor and first point of contact to ensure questions are answered and concerns are resolved.
• Assists students with questions related to course navigation, academic policies, course expectations, technical assistance, and other student support services.
• Provides guidance to at-risk students to ensure student success.
• Provides on-going student retention efforts
• Participates in process improvement initiatives.
• Calls students to procure proper forms and paperwork as needed.
• Develops through knowledge of web properties, processes and policies to be used daily in Learner Services
• Demonstrates knowledge of, and carefully follows all applicable federal and state compliance requirements and regulations including those prescribed by the Department of Education, accrediting agencies, CIE, and internal UMA policies and procedures.
• Effectively communicates compliance requirements to students and other staff as appropriate and quickly escalates any compliance concerns to the Compliance department.

Skills & Core Attributes Required:

• Excellent verbal, written, and interpersonal communication skills.
• Have a sense of commitment, with strong, follow-up skills.
• Must have success in servicing customers in a people-oriented industry.
• Requires basic computer proficiency
• Must be able to work independently as well as in a group setting
• Dynamic, high-energy personality and positive attitude.
• Flexibility to work evenings and weekends as needed.

Education/Experience Required:

• Minimum of Associates degree.
• Minimum of 2-4 years of experience in student services, academic advising, or education.

Education/Experience Preferred:

• Bachelor’s Degree.
• 3-5 years of experience in student services, academic advising or online education.

OUR VALUES

Our institutional values are shaped and validated by our team members. They describe how we strive to operate and are the standards of behavior we look to embody. 

ACT WITH INTEGRITY

We operate honestly and ethically in an industry-compliant fashion. We are fair and trustworthy in our interactions with all we serve. Our team members, at all levels, lead by example and strive to do the right thing for our students and for each other. We are disciplined professionals who strive to be straightforward and dependable.

CHAMPION STUDENT OUTCOMES

We live by a strong commitment to our students and are passionate about preparing them for meaningful careers. We are deeply dedicated to ensuring students’ educational and career success. We excel at building our students’ confidence and empowering them to reach their full potential.

COMMIT TO TEAM MEMBER SUCCESS

We are committed to our team members’ success and to each other’s success. We strive to create an environment that attracts and retains the best talent while offering continuous learning, professional development and career growth opportunities. We recognize and reward our team members for their contributions to the organization and to our students.

PURSUE RESULTS WITH PURPOSE

We pursue results with a sense of urgency and purpose. We take responsibility for achieving ambitious, measurable results and hold each other accountable. We think strategically and critically, greet new ideas and challenges openly, and look for innovative solutions to challenges.

HAVE FUN. BUILD ENERGY

Enjoying what we do is central to achieving our goals. Building energy, having fun, being optimistic and creating a positive working environment are all critical to our success and that of our students. We strive to be inspired and to inspire others. We consistently show appreciation and celebrate our successes, both large and small.

WORK AS ONE

We believe that diverse, inclusive teams produce breakthrough results. We strive to build and maintain positive relationships with colleagues from all types of backgrounds by showing respect and humility when interacting with each other and resolving conflicts in a constructive manner. By working together, we win together - as one - ensuring that the goals of the company are the focal point of our efforts.

UMA will NEVER ask you to send money or ask you to provide bank account information in order for you to get reimbursed for tools to work. If you have been contacted by someone claiming to be from UMA about a job posting, you can always verify the position at https://careers-ultimatemedical.icims.com/