Purpose of the Position:

The Senior Product Manager is responsible for the lifecycle ownership of their assigned product(s). They are responsible for creating the roadmap and vision and partnering cross-departmentally on the prioritization of initiatives. This is a highly visible leadership role in the organization with a focus on strategy.

The Senior Product Manager reports to the Sr. Director of Product.

UMA is a nonprofit healthcare educational institution with a national presence. Headquartered in Tampa, Florida and founded in 1994, UMA offers content-rich, interactive online programs as well as hands-on training at our Clearwater, Florida campus. 

• Medical (including prescription), Dental, Vision (UMA subsidized)
• FSA/HSA (Depending on Medical Plan chosen)
• $50,000 Life Insurance (UMA paid)
• Additional Voluntary Life Insurance (Team Member paid)
• Employee Assistance Program – EAP (UMA paid)
• Long Term Disability (UMA paid)
• Short Term Disability (Team Member paid)
• Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
• Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
• 401k (eligible upon completion of 90 days of employment and must be at least 21 years of age)
• Pet Insurance
• Identity Theft Protection

Key Responsibilities:

Functional:

• Lead as the “CEO” of the product
• Own the Why and the What of the product: responsible for the product vision and roadmap in alignment with broader organization goals
• Gain a deep understanding of both internal and external customers, identify and fill product gaps and generate new ideas that improve customer experience and drive key metrics
• Monitor product development progress and work with PMO to adjust schedules as needed
• Identify and mitigate risks early
• Work with engineering to seamlessly resolve issues and technical debt related to systems the departments utilize
• Champion agile product management throughout the company
• Create and update roadmaps in partnership with internal stakeholders
• Craft product vision and ensure buy-in
• Communicate strategy and roadmaps along with any changes constantly; drive alignment
• Resolve ambiguity and translate product strategy into actionable items
• Prioritize activities based on business and customer impact
• Work closely with engineering to solve customer problems
• Be the single point of contact for the business and lead resolution of product issues
• Develop close relationships with business leaders to understand and solve problems, primarily within the operational departments but also with external users
• Own the product backlog and its prioritization
• Organize and oversee all system user acceptance testing for assigned product(s)
• Partner with department training teams on any product updates and plan communication to all team members within the department(s)
• Translate company strategy, business objectives, system-architecture and voice of the customer into a concrete build strategy to ensure alignment and transparency for collaborators, sponsors, and project contributors
• Balance competing priorities and advocate for the best interests of the product
• Ensure product is compliant with all federal, state, accreditation, and corporate regulations
• Perform other duties as assigned

 Team Member Leadership

• Support a culture of care and team member development.
• Model UMA Values.
• Demonstrate personal honesty and integrity.
• Create and implement an effective onboarding plan for each direct report, as applicable, and set clear performance expectations.
• Ensure that UMA values are being demonstrated and policies are being followed.

Support Institutional Initiatives

• Keep current on institutional goals, objectives, and progress.
• Engage in institutionally sponsored activities and initiatives as appropriate.
• Support change initiatives that impact the organization and manage others through change.
• Coordinate efforts between departments within UMA.

Compliance:

• Demonstrates knowledge of, and carefully follows all applicable federal and state compliance requirements and regulations including those prescribed by the Department of Education, accrediting agencies, CIE, and internal UMA policies and procedures.
• Effectively communicates compliance requirements to students and other staff as appropriate and quickly escalates any compliance concerns to the Compliance department.

Work Experience, Skills & Abilities:

Minimum Requirements:

• Associate degree or equivalent combination of education and experience.
• 4+ years experience in a product management role.
• Ability to lead and manage cross-functional teams and projects.
• Leadership and product strategy experience.
• Above-average oral and written interpersonal communication skills. Able to professionally communicate in English and otherwise interact professionally with any UMA department.
• Ability to think and act strategically as well as operationally.
• Good organizational abilities to handle multiple tasks and priorities.
• Support and interact professionally in a diverse and inclusive work environment.

Preferred Requirements:

• Bachelor’s degree.
• 5+ years experience in a product management role.
• Experience moving products to the cloud.
• Experience in Genesys/telephony systems.
• Experience with educational institutions.

Working Environment:

• Office setting; must be able to work in a remote home or UMA office, as desired.
• Up to 10% of travel to/from/between UMA office locations may be required.

Physical Demands:

• Requires long periods of sitting at a desk working on a computer.
• Requires occasional bending, stooping, and squatting.
• Requires occasional lifting of up to 10 lbs.

UMA VALUES

Our institutional values are shaped and validated by our employees. They describe how we strive to operate and are the standards of behavior we look to embody. 

ACT WITH INTEGRITY

We operate honestly and ethically in an industry-compliant fashion. We are fair and trustworthy in our interactions with all we serve. Our employees, at all levels, lead by example and strive to do the right thing for our students and for each other. We are disciplined professionals who strive to be straightforward and dependable.

CHAMPION STUDENT OUTCOMES

We live by a strong commitment to our students and are passionate about preparing them for meaningful careers. We are deeply dedicated to ensuring students’ educational and career success. We excel at building our students’ confidence and empowering them to reach their full potential.

COMMIT TO EMPLOYEE SUCCESS

We are committed to our employees’ success and to each other’s success. We strive to create an environment that attracts and retains the best talent while offering continuous learning, professional development and career growth opportunities. We recognize and reward our employees for their contributions to the organization and to our students.

PURSUE RESULTS WITH PURPOSE

We pursue results with a sense of urgency and purpose. We take responsibility for achieving ambitious, measurable results and hold each other accountable. We think strategically and critically, greet new ideas and challenges openly, and look for innovative solutions to challenges.

HAVE FUN. BUILD ENERGY

Enjoying what we do is central to achieving our goals. Building energy, having fun, being optimistic and creating a positive working environment are all critical to our success and that of our students. We strive to be inspired and to inspire others. We consistently show appreciation and celebrate our successes, both large and small.

WORK AS ONE

We believe that diverse, inclusive teams produce breakthrough results. We strive to build and maintain positive relationships with colleagues from all types of backgrounds by showing respect and humility when interacting with each other and resolving conflicts in a constructive manner. By working together, we win together - as one - ensuring that the goals of the company are the focal point of our efforts.

UMA will NEVER ask you to send money or ask you to provide bank account information in order for you to get reimbursed for tools to work. If you have been contacted by someone claiming to be from UMA about a job posting, you can always verify the position at https://careers-ultimatemedical.icims.com/