Purpose of the Position:

The Career Services Manager assists all current, graduating students, and alumni in securing employment in the industries represented by the school's programs of study.  The Career Services Manager assists the Director, Career Services in achieving goals through services that offer career guidance, generate job leads and appropriately match qualified candidates with potential job opportunities, developing and maintaining relationships with employers and alumni. The Career Services Manager supports and guides the daily efforts, productivity, and overall time management of a designated team. The Career Services Manager works as an extension of the people leadership team, as needed.

The Career Services Manager reports to the Director, or Senior Director, Career Services. 

UMA is a nonprofit healthcare educational institution with a national presence. Headquartered in Tampa, Florida and founded in 1994, UMA offers content-rich, interactive online programs as well as hands-on training at our Clearwater, Florida campus. 

• Anticipated starting salary of $65,000; pay rate negotiable based on experience and qualifications.

• Medical (including prescription), Dental, Vision (UMA subsidized)
• FSA/HSA (Depending on Medical Plan chosen)
• $50,000 Life Insurance (UMA paid)
• Additional Voluntary Life Insurance (Team Member paid)
• Employee Assistance Program – EAP (UMA paid)
• Long Term Disability (UMA paid)
• Short Term Disability (Team Member paid)
• Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
• Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
• 401k (eligible upon completion of 90 days of employment and must be at least 21 years of age)
• Pet Insurance
• Identity Theft Protection

Key Responsibilities:

Functional:

• Drives team productivity and quality related to daily converted interviews, hires, and placements.
• Manages contact, forecasting, and support of the team’s assigned population of UMA current, graduating students, and alumni.
• Manage graduates through distinct interview and hiring processes for multiple Allied Healthcare employers, including:
• Interview Preparation
• Attending Interviews
• Offer and Onboarding into new position
• Post-start graduate success in new role
• Complete manager customer service, re-engagement, and de-escalation calls, as needed.
• Complete regular coaching, call monitoring, and 1-on-1 development with all assigned employees.
• Performs other duties as assigned

Team Member Leadership

• Build and foster a strong culture of accountability, learning, trust, and high performance with assigned team
• Onboard, develop, and retain top performers
• Develop a team with skills and experience aligned to meet UMA’s needs with a focus on retention of top performers
• Set clear expectations for all Team Members. Analyze goals, activities and results to determine action plans to improve individual and team performance per stated performance management guidelines.
• Ensure that UMA values are being demonstrated and policies are being followed.

Support Institutional Initiatives

• Keep current on institutional goals, objectives, and progress
• Engage in institutional sponsored activities and initiatives as appropriate
• Lead with courage in support of change initiatives that impact organization
• Manages and assists in coordinating efforts between departments within UMA

Compliance:

• Demonstrates knowledge of, and carefully follows all applicable federal and state compliance requirements and regulations including those prescribed by the Department of Education, accrediting agencies, CIE, and internal UMA policies and procedures.
• Effectively communicates compliance requirements to students and other staff as appropriate and quickly escalates any compliance concerns to the Compliance department.

Work Experience, Skills & Abilities:

Minimum Requirements:

• Bachelor's degree or an equivalent combination of education and experience.
• 3 years’ experience in recruiting, career services and employment assistance, or in sales.
• Able to professionally communicate fluently in verbal and written English
• Proficient in MS Office (Word, Excel, PowerPoint) and other business tools such as Skype and Microsoft Teams
• Able to support a diverse and inclusive work environment
• Excellent interpersonal, influencing, and presentation skills.
• Proven track record of project completions, multi-tasking, and the ability to handle a high-pressure environment with significant timeline pressures

Preferred Requirements:

• Bachelor’s degree in Business or other related major.
• Experience in people management
• History of developing constructive and cooperative working relationships with others and maintaining them over time.

Working Environment:

• Ability to work full-remote, on-site, or a hybrid attendance model
• Ability to travel as required – up to 25% travel
• Flexibility to work evenings and weekends as needed.

Physical Demands:

• Requires long periods of sitting at a desk working on a computer
• Requires ability to travel
• Requires occasional bending, stooping and squatting
• Requires occasional lifting of up to 10 lbs.

OUR VALUES

Our institutional values are shaped and validated by our team members. They describe how we strive to operate and are the standards of behavior we look to embody. 

ACT WITH INTEGRITY

We operate honestly and ethically in an industry-compliant fashion. We are fair and trustworthy in our interactions with all we serve. Our team members, at all levels, lead by example and strive to do the right thing for our students and for each other. We are disciplined professionals who strive to be straightforward and dependable.

CHAMPION STUDENT OUTCOMES

We live by a strong commitment to our students and are passionate about preparing them for meaningful careers. We are deeply dedicated to ensuring students’ educational and career success. We excel at building our students’ confidence and empowering them to reach their full potential.

COMMIT TO TEAM MEMBER SUCCESS

We are committed to our team members’ success and to each other’s success. We strive to create an environment that attracts and retains the best talent while offering continuous learning, professional development and career growth opportunities. We recognize and reward our team members for their contributions to the organization and to our students.

PURSUE RESULTS WITH PURPOSE

We pursue results with a sense of urgency and purpose. We take responsibility for achieving ambitious, measurable results and hold each other accountable. We think strategically and critically, greet new ideas and challenges openly, and look for innovative solutions to challenges.

HAVE FUN. BUILD ENERGY

Enjoying what we do is central to achieving our goals. Building energy, having fun, being optimistic and creating a positive working environment are all critical to our success and that of our students. We strive to be inspired and to inspire others. We consistently show appreciation and celebrate our successes, both large and small.

WORK AS ONE

We believe that diverse, inclusive teams produce breakthrough results. We strive to build and maintain positive relationships with colleagues from all types of backgrounds by showing respect and humility when interacting with each other and resolving conflicts in a constructive manner. By working together, we win together - as one - ensuring that the goals of the company are the focal point of our efforts.

Acknowledgement

This job description is intended to be an accurate reflection of the current position. It may not include every job responsibility. Job duties may fluctuate based on needs of the business. UMA reserves the right to revise the job or require that additional or different tasks be performed.

I have read and understand all the responsibilities and accountabilities in my job description. This job description is a tool used by me and management to help assess, evaluate and provide guidelines and expectations for the position named herein. I understand that it is not a contract and it does not constitute any guarantee of future employment. 

UMA will NEVER ask you to send money or ask you to provide bank account information in order for you to get reimbursed for tools to work. If you have been contacted by someone claiming to be from UMA about a job posting, you can always verify the position at https://careers-ultimatemedical.icims.com/