Summary of Position: 

The Director, Organizational Change Management is responsible for maximizing employee adoption and usage of required changes resulting from strategic projects managed by the Enterprise Project Management Office.  These projects are created in support of the Executive Working Group’s (EWG) strategic initiatives for the organization. This role will provide coaching to project managers and the larger UMA organization on adopting and implementing large scale enterprise transitions. 

The Director, Organizational Change Management will report to the Sr. Director, Planning and Support. 

UMA is a nonprofit healthcare educational institution with a national presence. Headquartered in Tampa, Florida and founded in 1994, UMA offers content-rich, interactive online programs as well as hands-on training at our Clearwater, Florida campus. 

• Anticipated salary of $140,000; pay rate negotiable based on experience and qualifications.

• Medical (including prescription), Dental, Vision (UMA subsidized)
• FSA/HSA (Depending on Medical Plan chosen)
• $50,000 Life Insurance (UMA paid)
• Additional Voluntary Life Insurance (Team Member paid)
• Employee Assistance Program – EAP (UMA paid)
• Long Term Disability (UMA paid)
• Short Term Disability (Team Member paid)
• Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
• Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
• 401k (eligible upon completion of 90 days of employment and must be at least 21 years of age)
• Pet Insurance
• Identity Theft Protection

Key Responsibilities:  

Functional: 

• Develop and Implement Change Management Strategies: The Director, Organizational Change Management creates and executes change management strategies and plans that maximize employee adoption and usage of required changes. They anticipate and minimize resistant behaviors from employees and stakeholders impacted by the changes. 
• Support Communication Efforts: The Director, Organizational Change Management enables the design, development, delivery, and management of key communications related to change or transformation. They will provide a template for communication planning, allowing for a repeatable and predictable communication process that the organization can adopt throughout all change initiatives.  
• Assess Change Impact: The Director, Organizational Change Management conducts impact analyses, assesses change readiness, and identifies key stakeholders. Understanding the impact of changes helps tailor change management approaches.  
• Act as a Coach: The Director, Organizational Change Management coaches all levels of the organization including senior leaders, people managers, supervisors and individual contributors. They help fulfill the critical role of a change management sponsor and support project teams through transitions. They will act as the subject matter expert (SME) for change management within the organization, provide ongoing best practices to all leadership levels to act as change leaders, and engage with Learning & Development (L&D) on embedding change leadership content into ongoing training and development. 
• Integrate with Project Teams: The Director, Organizational Change Management collaborates with EPMO and IT project managers and project teams to integrate change management activities into project plans. They will create a community of change agents that help to increase the adoption and buy-in of all initiatives. 
• Perform Other Duties: as assigned by the Sr. Director, Planning and Support or Vice President, Office of Transformation. 

Compliance: 

• Demonstrates knowledge of, and carefully follows all applicable federal and state compliance requirements and regulations including those prescribed by the Department of Education, accrediting agencies, CIE, and internal UMA policies and procedures.  
• Effectively communicates compliance requirements to students and other staff as appropriate and quickly escalates any compliance concerns to the Compliance department. 

Work Experience, Skills & Abilities: 

Minimum Requirements: 

• Associate’s degree. 
• Minimum 5 years of experience in a Change Management role and/or Organizational Development role. 
• Minimum 7 years of experience working across various functional groups such as HR, IT, Sales, Finance, etc. 
• Expertise in leading and implementing company-wide change management initiatives. 
• Solid understanding of organizational development and change theory. 
• Excellent communication, coaching, and mentoring skills. 
• Self-starter who works well in a complex, fast-paced, demanding and constantly changing environment. 
• Strong communication skills; able to communicate both verbally and in writing in English and be comfortable communicating with all levels, internally and externally. 
• Strong organizational skills, including follow-up and attention to detail. 
• Expertise in influencing others to support change. 
• Ability to implement changes on your own and as part of a group. 
• Proficient with MS Office (Excel, PowerPoint, Word, etc.) and other business tools such as Microsoft Teams and Skype. 
• Able to support a diverse and inclusive work environment. 

Preferred Requirements: 

• Bachelor’s Degree or Master’s Degree preferred. 
• Experience in Higher Education and/or Healthcare Industry preferred. 
• Prosci Change Management certification preferred. 
• PMP certification preferred. 

Working Environment: 

• Flexibility to work evenings and weekends as needed. 

Physical Demands 

• Requires long periods of sitting at a desk working on a computer. 
• Requires occasional bending, stooping and squatting. 
• Requires occasional lifting of up to 10 lbs. 

OUR VALUES

Our institutional values are shaped and validated by our team members. They describe how we strive to operate and are the standards of behavior we look to embody. 

ACT WITH INTEGRITY

We operate honestly and ethically in an industry-compliant fashion. We are fair and trustworthy in our interactions with all we serve. Our team members, at all levels, lead by example and strive to do the right thing for our students and for each other. We are disciplined professionals who strive to be straightforward and dependable.

CHAMPION STUDENT OUTCOMES

We live by a strong commitment to our students and are passionate about preparing them for meaningful careers. We are deeply dedicated to ensuring students’ educational and career success. We excel at building our students’ confidence and empowering them to reach their full potential.

COMMIT TO TEAM MEMBER SUCCESS

We are committed to our team members’ success and to each other’s success. We strive to create an environment that attracts and retains the best talent while offering continuous learning, professional development and career growth opportunities. We recognize and reward our team members for their contributions to the organization and to our students.

PURSUE RESULTS WITH PURPOSE

We pursue results with a sense of urgency and purpose. We take responsibility for achieving ambitious, measurable results and hold each other accountable. We think strategically and critically, greet new ideas and challenges openly, and look for innovative solutions to challenges.

HAVE FUN. BUILD ENERGY

Enjoying what we do is central to achieving our goals. Building energy, having fun, being optimistic and creating a positive working environment are all critical to our success and that of our students. We strive to be inspired and to inspire others. We consistently show appreciation and celebrate our successes, both large and small.

WORK AS ONE

We believe that diverse, inclusive teams produce breakthrough results. We strive to build and maintain positive relationships with colleagues from all types of backgrounds by showing respect and humility when interacting with each other and resolving conflicts in a constructive manner. By working together, we win together - as one - ensuring that the goals of the company are the focal point of our efforts.

UMA will NEVER ask you to send money or ask you to provide bank account information in order for you to get reimbursed for tools to work. If you have been contacted by someone claiming to be from UMA about a job posting, you can always verify the position at https://careers-ultimatemedical.icims.com/