Purpose of the Position:

Responsible for, but not limited to, Career Services functions and duties for the Online Campus as they relate to the training, successful onboarding and ongoing professional development training/coaching of new Career Services Advisors.

UMA is a nonprofit healthcare educational institution with a national presence. Headquartered in Tampa, Florida and founded in 1994, UMA offers content-rich, interactive online programs as well as hands-on training at our Clearwater, Florida campus. 

• Anticipated salary of $53,000-67,000; based on experience and qualifications
• Medical (including prescription), Dental, Vision (UMA subsidized)
• FSA/HSA (Depending on Medical Plan chosen)
• $50,000 Life Insurance (UMA paid)
• Additional Voluntary Life Insurance (Team Member paid)
• Employee Assistance Program – EAP (UMA paid)
• Long Term Disability (UMA paid)
• Short Term Disability (Team Member paid)
• Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
• Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
• 401k (eligible upon completion of 90 days of employment and must be at least 21 years of age)
• Pet Insurance
• Identity Theft Protection

Primary Duties and Responsibilities

• Facilitates Career Services New Hire Training and/or Bullpen production during weeks 1 through 4 of training.
• Facilitates and leads Career Services segments of new hire training on Career Services process and UMA’s core values.
• Facilitates 30/60/90-day training segments for new employees and continuing training for tenured employees.
• Stays up-to-date with current department processes and procedures by shadowing Career Services SMEs on a monthly basis and by regularly attending departmental and training team meetings.
• Identifies developmental/training needs and develops programs/initiatives/training materials to meet those needs.
• Establishes and maintains proper environment for learning.  Utilizes face-to-face, group sessions, webinars, teleconferencing and other electronic media, as necessary and appropriate.
• Manages the scheduling, logistics, set up, training and tracking process of new hire training week to provide appropriate development of new hires to meet institutional needs.
• Develop and conduct presentations including classroom training, follow-up trainings and one-on-one coaching as necessary after new hire training class is complete.
• Ensures integrity of the trainings by monitoring a minimum of one call, per month, per new Career Services Advisor and providing appropriate feedback.
• Researches and brings best practices related to Training and Development of new hires and veteran representatives.
• Ensures the administrative records of the organization, related to Training and Development, are maintained consistently as required.
• Maintains the confidentiality of all new hire participants and Career Services employees in all matters, including performance, compensation, disciplinary matters and other sensitive issues.
• Other projects and duties as assigned.
• Demonstrates knowledge of, and carefully follows all applicable federal and state compliance requirements and regulations including those prescribed by the Department of Education, accrediting agencies, CIE, and internal UMA policies and procedures.
• Effectively communicates compliance requirements to students and other staff as appropriate and quickly escalates any compliance concerns to the Compliance department.

Education/Experience

• Bachelor's Degree Required
• Demonstrated ability to apply principles of adult learning, learning styles, and various instructional design approaches and processes to the learning content

Associated Knowledge, Skills & Abilities

• Superior interpersonal, communication, organizational and time management skills:
• Possesses presentation skills. 
• Able to interact in a cooperative and professional manner with other team member.
• Able to utilize a variety of methods and media to facilitate instruction.
• Able to work cooperatively with all levels in the institution; work effectively as part of a positive, high-performing team; and interact with external vendors.
• Detail and deadline-oriented, flexible to rapid change.
• Highly motivated and able to motivate others.
• Strives to be a team player by working effectively in a team environment, within and across Ultimate Medical Academy departments.
• Computer skills and equipment:
• Able to efficiently utilize Microsoft Office and various authoring tools and programs.
• Creative, innovative, problem-solving skills:
• Able to identify and analyze key elements of a situation and exercise critical thinking, problem solving and judgment skills.
• Strong work ethic:
• Able to appropriately prioritize and organize in order to complete all job responsibilities in a timely manner. 

Work Environment/Physical Demands:

• This is a full-time remote position, with only occasional, planned onsite or travel requirements.
• Home office set up, quiet place to work, ability to be on camera, and ability to hard wire into high-speed internet connection.
• May require setup of computer equipment; accommodation consideration available upon request.
• Flexibility to work evenings and weekends, as needed.

OUR VALUES

Our institutional values are shaped and validated by our team members. They describe how we strive to operate and are the standards of behavior we look to embody. 

ACT WITH INTEGRITY

We operate honestly and ethically in an industry-compliant fashion. We are fair and trustworthy in our interactions with all we serve. Our team members, at all levels, lead by example and strive to do the right thing for our students and for each other. We are disciplined professionals who strive to be straightforward and dependable.

CHAMPION STUDENT OUTCOMES

We live by a strong commitment to our students and are passionate about preparing them for meaningful careers. We are deeply dedicated to ensuring students’ educational and career success. We excel at building our students’ confidence and empowering them to reach their full potential.

COMMIT TO TEAM MEMBER SUCCESS

We are committed to our team members’ success and to each other’s success. We strive to create an environment that attracts and retains the best talent while offering continuous learning, professional development and career growth opportunities. We recognize and reward our team members for their contributions to the organization and to our students.

PURSUE RESULTS WITH PURPOSE

We pursue results with a sense of urgency and purpose. We take responsibility for achieving ambitious, measurable results and hold each other accountable. We think strategically and critically, greet new ideas and challenges openly, and look for innovative solutions to challenges.

HAVE FUN. BUILD ENERGY

Enjoying what we do is central to achieving our goals. Building energy, having fun, being optimistic and creating a positive working environment are all critical to our success and that of our students. We strive to be inspired and to inspire others. We consistently show appreciation and celebrate our successes, both large and small.

WORK AS ONE

We believe that diverse, inclusive teams produce breakthrough results. We strive to build and maintain positive relationships with colleagues from all types of backgrounds by showing respect and humility when interacting with each other and resolving conflicts in a constructive manner. By working together, we win together - as one - ensuring that the goals of the company are the focal point of our efforts.

UMA will NEVER ask you to send money or ask you to provide bank account information in order for you to get reimbursed for tools to work. If you have been contacted by someone claiming to be from UMA about a job posting, you can always verify the position at https://careers-ultimatemedical.icims.com/